Privacy policy

SUJO Farms, Inc.

Policies

Shipping

Bare root or in the pot?

All our plant material is shipped in the pot to ensure a safe and healthy transition from our farm to your location. If bare rooting is necessary to meet individual State Departments of Agriculture requirements, or is the preference of the purchaser, a $3.00 per plant bare rooting fee will be applied.

 

Prepack Pruning

All our plants are expertly hand pruned by our on-staff horticulturists before they are shipped to you. We do this to ensure the most vigorous growth when you receive them and to keep the size of the plants within a height that is affordable for our customers when considering shipping costs. 

 

How are shipping costs determined and when?

Shipping costs are determined by the length, width, height, weight of each box, distance from our location to yours, and whether it will be shipped ground, overnight, or 2nd day air. There is no set shipping cost and no volume discount unless customers are purchasing in bulk and a freight company has been prearranged for pickup at our location. After your box, or boxes are packaged, they are weighed. The fee is determined by the above parameters and is applied on the day that you are billed. 

 

Inclement Weather and Shipping Days

SUJO Farms, Inc. ships plants throughout the year, however, the weather in your location may not be warm enough for some plants to survive if shipped when an order is placed. We will hold your order and monitor weather conditions with you to make sure your plants arrives alive! 

We ship from our location Monday, Tuesday and Wednesday of every week depending upon the distance plants will travel from our farm to your location. If, however, you require shipping during inclement weather, SUJO Farms, Inc. and its affiliates negate all responsibility for the quality of the plant material upon arrival and make void all warranties and guarantees that would otherwise have applied, including our 48-hour guarantee. 

 

If I place an order online today, how long will it take to ship?

Generally, we will ship within 10 days. If weather is a problem, we will ship as soon as the weather breaks in your area and will be in contact with you about your order and its expected shipment time. During the height of our busy season, April -June, expect 2-3 weeks before we will be able to ship to you because of the volume of sales we do during that time. 

 

How big are the plants that you ship?  Should I expect a tree or a twig?

We ship plants up to 6 feet. There is an additional cost for oversized packages. Some state restrictions may apply. We hand select every tree that we grow to ensure it is something we would plant in our own back yard. A photo with height and width of every plant will be emailed to you so that you may see what you are purchasing before you receive it. 

 

 

Charging your credit/debit card

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Cancellations

Any, and all cancellations can be performed up to 24 hours before shipping with no charge to the purchaser. Our staff will be in contact with you the day before shipping to let you know we will be sending your plants. 

 

When and how should I let SUJO Farms know that my plant was damaged upon arrival?

If your box is crushed upon delivery, a picture of the entire box must be taken and sent to us immediately. After, open the box to inspect the plant(s). If a few twigs are broken, just prune them off and they will regenerate new growth. If any part of the trunk is cracked or broken, take another picture so that we may file a claim with the shipper. Email pictures to:  XXXXX@SUJOFARMS.com

 

Plants with no warranty and why

Certain specific plant species and varieties are not guaranteed under our policy or policies, however, those purchasing such plant materials will be notified of non-guarantee items before shipment and before being billed and the non-guarantee is listed on each page of our website with which the non-guarantee applies to. Some of our plants are so rare, fragile, or limited so that we cannot replace them if they are damaged. The purchaser assumes all responsibility for them and their shipping fees with no guarantee expressed, or implied but will be notified prior to being billed what plants are not covered under the warranty.

 

Method of shipping and Overnight & 2nd day air

We typically ship using ground carriers such as DHL, UPS, or FedEx. We will ship certain plant species and varieties overnight or no later than 2nd day air at our discretion if we feel specific plant material will not survive a longer shipping period. The customer will be notified before shipment and before being billed.

 

Who is responsible for shipping costs and do you offer free shipping at any time?

The purchaser is wholly responsible for shipping costs. We do not make money on shipping fees; this is simply the cost to send plants to you from our location. We do not offer free shipping.

 

Why do you charge a packing fee? 

Our packing fee covers the price of the box and the packing material to safely put everything together and prepare it for shipment to you. This fee will not exceed $15 per large order (several boxes) and $5.00 per small order. Packing fees are determined per order. 

 

Citrus disclaimer

No citrus can be shipped to Arizona, Florida, California or Texas from our, or our affiliates locations.

 

Online Privacy and Security

FILL IN THIS SECTION

 

Special Orders, Contract Growing and Volume Discounts

For contract growing, please email us at: XXXXX@SUJOFARMS.com. Special Orders and contract growing require 100% prepayment on all propagation requests. A volume discount will be discussed once we know what plant materials you are requesting. Bare root orders are from 3 gallon (10 inches) sized containers or smaller stock only and incur a $1.00 per plant bare root fee.

 

Legal, Licensing & International Shipping.

 

1. Out of State orders are handled individually. Quarantine laws and other requirements occasionally limit shipments to certain states. We cannot ship to Hawai’i, Arizona, or California.
2. International shipping regulations are wholly dependent upon the requirements of the individual countries with which we intend to ship and the Georgia and United States Departments of Agriculture. A Phyto-sanitary Certificate is occasionally required between states and is mandatory for International orders. The cost is $35.00 & $65.00 respectively, which includes the transit fee from the Agriculture representative. A minimum of $25.00 packing fee per box is charged on international shipping orders. We cannot guarantee plant material will survive and all risk is assumed by the purchaser. Our 48-hour guarantee DOES NOT APPLY to international shipping.
3. SUJO Farms, Inc. gives no warranty; expressed or implied, as to the variety or productivity of any nursery stock we sell. Any and all liability is limited to purchase price only. All claims must be made within 48 hours upon receipt of goods. Plants must be returned for a refund to occur or detailed photographs must be sent to info@sujofarms.com. Once plant material has been in purchaser’s possession for 48 hours, we presume it was received in good condition and make no further guarantee, expressed or implied, as to its future growing performance.
4. All prices are subject to change and without notice.
5. All information about our licensing is updated regularly and will adjust them if the Georgia Department of Agriculture, USDA, and / or any State Department of Agriculture, Territory or Possession of the United States revises their regulations for import from our location in Dahlonega, Georgia, USA. (Updated March 1, 2021)
6. By purchasing through our website, any other online shopping carts affiliated with SUJOFARMS, Inc., and its affiliates, or any other internet outlet, through telephone orders, and viewing social media outlets with information about us, you agree to all terms and / or conditions that are contained in our policies and / or anything written herein as part of www.sujofarms.com and any and all disclaimers that are associated with SUJO FARMS, Inc.

SUJO Farms, Inc.

Policies

Shipping

Bare root or in the pot?

All our plant material is shipped in the pot to ensure a safe and healthy transition from our farm to your location. If bare rooting is necessary to meet individual State Departments of Agriculture requirements, or is the preference of the purchaser, a $3.00 per plant bare rooting fee will be applied.

 

Prepack Pruning

All our plants are expertly hand pruned by our on-staff horticulturists before they are shipped to you. We do this to ensure the most vigorous growth when you receive them and to keep the size of the plants within a height that is affordable for our customers when considering shipping costs. 

 

How are shipping costs determined and when?

Shipping costs are determined by the length, width, height, weight of each box, distance from our location to yours, and whether it will be shipped ground, overnight, or 2nd day air. There is no set shipping cost and no volume discount unless customers are purchasing in bulk and a freight company has been prearranged for pickup at our location. After your box, or boxes are packaged, they are weighed. The fee is determined by the above parameters and is applied on the day that you are billed. 

 

Inclement Weather and Shipping Days

SUJO Farms, Inc. ships plants throughout the year, however, the weather in your location may not be warm enough for some plants to survive if shipped when an order is placed. We will hold your order and monitor weather conditions with you to make sure your plants arrives alive! 

We ship from our location Monday, Tuesday and Wednesday of every week depending upon the distance plants will travel from our farm to your location. If, however, you require shipping during inclement weather, SUJO Farms, Inc. and its affiliates negate all responsibility for the quality of the plant material upon arrival and make void all warranties and guarantees that would otherwise have applied, including our 48-hour guarantee. 

 

If I place an order online today, how long will it take to ship?

Generally, we will ship within 10 days. If weather is a problem, we will ship as soon as the weather breaks in your area and will be in contact with you about your order and its expected shipment time. During the height of our busy season, April -June, expect 2-3 weeks before we will be able to ship to you because of the volume of sales we do during that time. 

 

How big are the plants that you ship?  Should I expect a tree or a twig?

We ship plants up to 6 feet. There is an additional cost for oversized packages. Some state restrictions may apply. We hand select every tree that we grow to ensure it is something we would plant in our own back yard. A photo with height and width of every plant will be emailed to you so that you may see what you are purchasing before you receive it. 

 

 

Charging your credit/debit card

PLEASE FILL THIS IN

Cancellations

Any, and all cancellations can be performed up to 24 hours before shipping with no charge to the purchaser. Our staff will be in contact with you the day before shipping to let you know we will be sending your plants. 

 

When and how should I let SUJO Farms know that my plant was damaged upon arrival?

If your box is crushed upon delivery, a picture of the entire box must be taken and sent to us immediately. After, open the box to inspect the plant(s). If a few twigs are broken, just prune them off and they will regenerate new growth. If any part of the trunk is cracked or broken, take another picture so that we may file a claim with the shipper. Email pictures to:  XXXXX@SUJOFARMS.com

 

Plants with no warranty and why

Certain specific plant species and varieties are not guaranteed under our policy or policies, however, those purchasing such plant materials will be notified of non-guarantee items before shipment and before being billed and the non-guarantee is listed on each page of our website with which the non-guarantee applies to. Some of our plants are so rare, fragile, or limited so that we cannot replace them if they are damaged. The purchaser assumes all responsibility for them and their shipping fees with no guarantee expressed, or implied but will be notified prior to being billed what plants are not covered under the warranty.

 

Method of shipping and Overnight & 2nd day air

We typically ship using ground carriers such as DHL, UPS, or FedEx. We will ship certain plant species and varieties overnight or no later than 2nd day air at our discretion if we feel specific plant material will not survive a longer shipping period. The customer will be notified before shipment and before being billed.

 

Who is responsible for shipping costs and do you offer free shipping at any time?

The purchaser is wholly responsible for shipping costs. We do not make money on shipping fees; this is simply the cost to send plants to you from our location. We do not offer free shipping.

 

Why do you charge a packing fee? 

Our packing fee covers the price of the box and the packing material to safely put everything together and prepare it for shipment to you. This fee will not exceed $15 per large order (several boxes) and $5.00 per small order. Packing fees are determined per order. 

 

Citrus disclaimer

No citrus can be shipped to Arizona, Florida, California or Texas from our, or our affiliates locations.

 

Online Privacy and Security

FILL IN THIS SECTION

 

Special Orders, Contract Growing and Volume Discounts

For contract growing, please email us at: XXXXX@SUJOFARMS.com. Special Orders and contract growing require 100% prepayment on all propagation requests. A volume discount will be discussed once we know what plant materials you are requesting. Bare root orders are from 3 gallon (10 inches) sized containers or smaller stock only and incur a $1.00 per plant bare root fee.

 

Legal, Licensing & International Shipping.

 

1. Out of State orders are handled individually. Quarantine laws and other requirements occasionally limit shipments to certain states. We cannot ship to Hawai’i, Arizona, or California.
2. International shipping regulations are wholly dependent upon the requirements of the individual countries with which we intend to ship and the Georgia and United States Departments of Agriculture. A Phyto-sanitary Certificate is occasionally required between states and is mandatory for International orders. The cost is $35.00 & $65.00 respectively, which includes the transit fee from the Agriculture representative. A minimum of $25.00 packing fee per box is charged on international shipping orders. We cannot guarantee plant material will survive and all risk is assumed by the purchaser. Our 48-hour guarantee DOES NOT APPLY to international shipping.
3. SUJO Farms, Inc. gives no warranty; expressed or implied, as to the variety or productivity of any nursery stock we sell. Any and all liability is limited to purchase price only. All claims must be made within 48 hours upon receipt of goods. Plants must be returned for a refund to occur or detailed photographs must be sent to info@sujofarms.com. Once plant material has been in purchaser’s possession for 48 hours, we presume it was received in good condition and make no further guarantee, expressed or implied, as to its future growing performance.
4. All prices are subject to change and without notice.
5. All information about our licensing is updated regularly and will adjust them if the Georgia Department of Agriculture, USDA, and / or any State Department of Agriculture, Territory or Possession of the United States revises their regulations for import from our location in Dahlonega, Georgia, USA. (Updated March 1, 2021)
6. By purchasing through our website, any other online shopping carts affiliated with SUJOFARMS, Inc., and its affiliates, or any other internet outlet, through telephone orders, and viewing social media outlets with information about us, you agree to all terms and / or conditions that are contained in our policies and / or anything written herein as part of www.sujofarms.com and any and all disclaimers that are associated with SUJO FARMS, Inc.